Where is My Package?

 

At MBOSS.US, we understand how important it is for you to receive your orders promptly and securely. Here’s what you need to know about our delivery process:

Tracking Your Order

Once your order is placed, we’ll send you a confirmation email with a tracking number. You can use this number on our shipping partner’s website to see real-time updates on your package’s journey. This tracking number is created by the shipping company when the products ship to your address.

In the meanwhile, you can any time check your order status here with MBOSS.US.

Delivery Preferences

We’ve partnered with leading couriers like DHL, Hermes, GLS, and DHL Express to ensure a smooth delivery experience. They will send you an email confirmation for your parcel, allowing you to customize your delivery preferences. Whether it’s choosing a parcel shop or setting a convenient delivery day, you have the flexibility to make changes that suit your schedule.

If You’re Not Home

Don’t worry if you’re not available to receive your package. The courier may leave it with a neighbor or at a nearby pick-up point. In some cases, they might hand it over to another carrier for a second delivery attempt. Keep an eye on your parcel tracking for the latest updates.

Shipment Delays

While we strive to dispatch many products within 24 hours, production times can vary. If your package has been shipped but hasn’t arrived within the expected timeframe, please check with your neighbors or your local pick-up point. If there’s still no sign of your parcel after one week, contact us, and we’ll help track it down.

Need Assistance?

Our customer service team is here to assist you with any questions or concerns about your order’s delivery. Reach out to us through our contact page, and we’ll ensure your shopping experience is as seamless as possible