MBOSS.US - WORLDWIDE SHIPPING TERMS
We Ship Worldwide
We deliver to customers across Europe, the US, and beyond. Delivery costs are calculated based on your location and will show on each product page and in your basket before checkout.
To check or update delivery costs:
- Add items to your basket
- Click "Delivery: Change"
- Select "International Price Lookup"
- Choose your country from the list
- Confirm
Note: Delivery costs vary depending on the types and number of items in your order.
Production Time vs. Delivery Time
These are two separate timelines. Understanding the difference helps you know when to expect your order.
Production Time
- Starts when your order is confirmed
- Average: 1–3 business days
- Shown on each product page
- May take longer for larger orders or during peak times
- This is when we make your item to order
Delivery Time
- Starts after your order ships
- Varies by location and shipping method (see below)
- Working days only (Monday–Friday, excludes bank holidays)
Your full timeline: Production Time + Delivery Time = When your item arrives
Shipping Methods by Region
We use different carriers depending on your location and the shipping option you select at checkout.
United Kingdom
Royal Mail Tracked 24 (Most popular)
- Tracking included
- Aims for next working day delivery
- May take up to 10 working days in busy periods
Royal Mail 1st Class (Budget option)
- No tracking
- 1–5 working days average
- Rarely up to 15 working days
UK Next Working Day Delivery
- Fastest option after manufacturing
- Fully tracked
- Carriers: FedEx, DHL, RM Special Delivery, or TNT
- Check production time on product page—order must ship same day
UK Saturday Delivery
- Guaranteed Saturday delivery
- Must order before 12pm cutoff
- Contact us first if you have questions about feasibility
European Union & Europe
- Royal Mail International
-
DHL, TNT, FedEx (Economy or Express services)
- Economy: Typically 1 week average
- Express: 1–3 days
- All shipments include tracking
International (Outside Europe & UK)
-
DHL, TNT, FedEx (Economy or Express services)
- Economy: Typically 1 week average
- Express: 1–3 days
- All shipments include tracking
Tip: Check your order summary or dispatch email to see which courier was used for your shipment.
Tracking Your Order
You'll receive an automated dispatch confirmation email once your order ships. This email includes:
- Courier name
- Tracking number (or shipping reference, depending on carrier)
- Dispatch date
- Link to track online
Haven't received the dispatch email?
- Check your spam or junk folder
- Check your order status with your order number and email
If your order status shows:
In Progress
We're still manufacturing. You'll receive tracking once it ships.
Waiting List
We may need to contact you about your order (e.g., to confirm details). Check your email and reply as soon as possible, or contact us directly.
Courier Contact Numbers (If Needed)
If your package is delayed or you have questions:
Customs & Import Duties
Delivery outside the EU may include import duties, customs fees, or local taxes. These are separate from our shipping cost and are the responsibility of the recipient.
Important: When ordering to a destination outside the EU (for example, the US), there may be additional customs and administrative fees which MBOSS.US does not cover. These charges are determined by local customs authorities.
To avoid surprises:
- Research the import duties for your country before ordering
- Provide a valid address and phone number for customs clearance
- Be available to receive your package and clear customs if needed
Questions about duties for your country? Contact us with your destination country and we can provide guidance.
Order Status & Timeline
Once you place your order, it moves through these stages:
New Order
- Your order has just been placed and our system is processing it
- Can still make changes? Yes, if you act quickly
- To modify: Go to your order summary and select "Move to Waiting List" or contact us immediately
Waiting List
- Your order is being reviewed by our team for quality and accuracy
- We may contact you if we need you to review or confirm details
- Can still make changes? Yes
- If we ask you to review, click "Edit or View Design" and make changes, then submit
In Progress
- Manufacturing has started—production is underway
- Can still make changes? Unfortunately, no (unless urgent)
- If you have an urgent issue, contact us immediately via chat or email
- Once printing starts, changes aren't possible
Modifying or Cancelling Your Order
Within 30 Minutes of Placing Your Order
- You can modify or cancel free of charge
- Contact us immediately via chat or email
- We wait 30 minutes before starting production
After 30 Minutes
- A mandatory 20% cancellation charge applies
- This covers the materials, production labor, and resources we've already invested in your bespoke order
- Contact us immediately—we'll check if we can still help
To cancel or modify:
- Use chat or email (see contact info below)
- Provide your order number
- The sooner you contact us, the better
What's Included with Your Order
Invoices
- UK deliveries: Invoice not included in package (download from your account)
- International deliveries: Customs documents included as required by destination country
Download Your Invoice Anytime
- Log into your account at https://www.mboss.us/pages/account
- Go to "Order History"
- Click on your order and download
Don't have an account yet?
- Create one here: https://www.mboss.us/pages/account-signup
- Or use the link in your order confirmation email to access your order summary
If Your Package Doesn't Arrive
After the typical delivery window and no tracking updates:
1. Check tracking first
- Log into your account or use the tracking link from your dispatch email
- Check with the courier (contact numbers above)
2. Contact us
- Include your order number and tracking reference
- We'll investigate with the courier on your behalf
3. If lost or damaged
- File a claim with the carrier
- Provide photos and documentation
- We'll assist in the resolution
Re-Order from a Previous Order
If You Have an Account
- Log in at https://www.mboss.us/pages/account
- Click on "Order History"
- Find the order you want to repeat
- Choose:
- "Order All" to re-order everything
- "Order Partial" to select specific items
- Click submit
If You Don't Have an Account
- Use the link in your original order confirmation email
- This takes you directly to your order summary
- Select the re-order option
Orders Older Than 6 Months
- The re-order option may not show automatically
- Contact us with your order number and we'll provide a re-order link
Orders Older Than 1 Year
- Your design files may no longer be stored
- Contact us with your order number—we'll help if we can
Quick Reference: Shipping by Region
| Region | Carriers | Standard Delivery | Tracking | Notes |
|---|---|---|---|---|
| UK | Royal Mail, FedEx, DHL, TNT | 1–10 days | Optional | Multiple options available |
| EU | Royal Mail Int'l, DHL, TNT, FedEx | 1 week avg | Yes | All include tracking |
| International | DHL, TNT, FedEx | 1 week avg | Yes | Import duties may apply |
Need Help?
Response time: Within 24 hours
Have your order number handy
https://www.mboss.us/pages/order-status
Or check your account under "Order History"
Key Terms Explained
- Tracking Reference
- A number that allows you to track your package in real-time from dispatch to delivery (most shipments).
- Shipping Reference
- A reference number for your shipment that may not allow real-time tracking (typically Royal Mail 1st Class until delivery).
- Working Days
- Monday–Friday only. Excludes weekends and bank holidays. This is when couriers count delivery days.
- Production Time
- How long it takes us to make your order after you place it.
- Delivery Time
- How long it takes the courier to deliver after your order ships. Does not include production time.
Last updated: August 26, 2026
Questions? Contact us - use chat during business hours.
