{"product_id":"mboss-us-return-policy-and-legal-compliance","title":"MBOSS.US - RETURN POLICY AND LEGAL COMPLIANCE","description":"\u003cp\u003e \u003c\/p\u003e\n\u003ch1\u003eI. INTRODUCTION\u003c\/h1\u003e\n\u003ch2\u003eMarivel Suri means mainly Handmade  Products on demand and therefore individually, just-in-time and personalised produced Goods:\u003c\/h2\u003e\n\u003cp\u003eWith our new Brand Marivel Suri we take pride in our unique personalized products. Below, we outline our return policy, ensuring compliance with legal requirements.\u003c\/p\u003e\n\u003ch3\u003eHandmade Products:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDefinition\u003c\/strong\u003e: Handmade products are crafted by skilled artisans using manual techniques rather than mass production machinery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCharacteristics\u003c\/strong\u003e:\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eIndividuality\u003c\/strong\u003e: Each item is unique, reflecting the artisan’s skill and creativity.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAttention to Detail\u003c\/strong\u003e: Handmade goods often exhibit meticulous attention to detail.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCraftsmanship\u003c\/strong\u003e: The process involves care, precision, and a personal touch.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExamples\u003c\/strong\u003e: Hand-knitted scarves, hand-thrown pottery, custom-made jewelry.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePersonalized Products:\u003c\/h3\u003e\n\u003cp\u003eUnder German law, the term “personalized products” refers to goods that are tailored specifically for an individual based on their preferences, input, or unique requirements. These products stand out due to individualized features and are often made to order, ensuring relevance to the customer.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDefinition of “PERSONALIZED PRODUCTS”:\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cul\u003e\n\u003cli\u003eIn Germany, the term “personalized products” refers to goods that are customized or tailored to an individual’s specific preferences, needs, or characteristics. These products are uniquely designed or modified based on the customer’s input.\u003c\/li\u003e\n\u003cli\u003eThe legal definition may vary depending on the context and specific regulations, but generally, personalized products are those that have undergone customization, such as custom-made clothing, engraved jewelry, or bespoke furniture.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCharacteristics\u003c\/strong\u003e:\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomization\u003c\/strong\u003e: Personalized items incorporate specific details chosen by the customer.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUniqueness\u003c\/strong\u003e: They stand out due to individualized features.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOn-Demand Production\u003c\/strong\u003e: Personalized goods are made to order, ensuring relevance to the customer.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExamples\u003c\/strong\u003e: Engraved nameplates, monogrammed towels, custom-designed stationery.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eGerman Law and Legal Citations:\u003c\/h3\u003e\n\u003cp\u003eThe legal framework for personalized products in Germany includes the following references:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eGerman consumer protection laws have undergone recent updates, including the implementation of EU directives. Here are relevant legal sources:\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eProduct Liability Act (Produkthaftungsgesetz, ProdHaftG):\u003c\/strong\u003e This law governs liability for defective products. Manufacturers are strictly liable for harm caused by their products.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCivil Code (Bürgerliches Gesetzbuch, BGB):\u003c\/strong\u003e The BGB contains provisions related to contracts, torts, and liability. It plays a significant role in product liability claims.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProduct Safety Act (Produktsicherheitsgesetz, ProdSG):\u003c\/strong\u003e While not explicitly defining personalized products, it sets safety standards for all consumer goods.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSales of Goods Act\u003c\/strong\u003e (Gesetz über den Verkauf von Waren mit digitalen Elementen und anderen Aspekten eines Kaufvertrags):\u003c\/li\u003e\n\u003cli\u003eThis act implements the \u003cstrong\u003eDirective on certain aspects of contract law relating to the provision of digital content and digital services\u003c\/strong\u003e(Digital Content Directive, 2019\/770\/EC).\u003c\/li\u003e\n\u003cli\u003eIt addresses personalized goods by regulating aspects related to their sale, warranties, and consumer rights.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDigital Content and Services Act\u003c\/strong\u003e (Gesetz zur Umsetzung der Richtlinie über bestimmte vertragsrechtliche Aspekte bei der Bereitstellung digitaler Inhalte und digitaler Dienstleistungen):\u003c\/li\u003e\n\u003cli\u003eThis act specifically deals with digital content and services, including personalized digital products.\u003c\/li\u003e\n\u003cli\u003eIt ensures that consumers receive accurate information, guarantees, and proper remedies related to personalized offerings.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eOur Offerings:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAll Our Products Are Personalized\u003c\/strong\u003e:\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHandmade\u003c\/strong\u003e: Our artisans create each item with care, ensuring uniqueness.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOn-Demand\u003c\/strong\u003e: We produce goods specifically for you, reflecting your preferences.\u003c\/li\u003e\n\u003cli\u003eWhether it’s a handcrafted mug or a custom-printed tote bag, every item carries a personal touch.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003eReturn Process:\u003c\/h3\u003e\n\u003ch4\u003e\n\u003cstrong\u003e14-Day Cooling-Off Period\u003c\/strong\u003e:\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCustomers have \u003cstrong\u003e14 days from delivery\u003c\/strong\u003e to return any product.\u003c\/li\u003e\n\u003cli\u003eExceptions apply to personalized goods (see below).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e\n\u003cstrong\u003ePersonalized Goods Exception\u003c\/strong\u003e:\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eNon-Returnable\u003c\/strong\u003e: Personalized items cannot be returned within the 14-day period.\u003c\/li\u003e\n\u003cli\u003eThis includes products made to order or with customizations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e\n\u003cstrong\u003eFaulty or Misdescribed Items\u003c\/strong\u003e:\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eIf a product is faulty or doesn’t match the description, we’ll repair, replace, or refund.\u003c\/li\u003e\n\u003cli\u003eOur commitment to quality extends to personalized goods.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003e\n\u003cstrong\u003eCommercial Guarantees\u003c\/strong\u003e:\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eWe may offer additional guarantees beyond legal requirements.\u003c\/li\u003e\n\u003cli\u003eAny conditions will be clearly stated.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch1 class=\"p1\" data-mce-fragment=\"1\"\u003e II. Policy\u003c\/h1\u003e\n\u003ch2 class=\"p1\" data-mce-fragment=\"1\"\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e1. Right of Withdrawal\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp class=\"p1\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eYou have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you receive the goods (§ 355 Sect. 1 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eTo exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form provided, but it is not obligatory (§ 355 Sect. 2 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 9-14 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eModel Withdrawal Form\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e(Complete and return this form only if you wish to withdraw from the contract)\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eTo: [Name of the trader] Address: [Trader’s address] Email: [Trader’s email address] Fax: [Trader’s fax number, if applicable]\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eI\/We (\u003c\/span\u003e\u003cspan class=\"s7\" data-mce-fragment=\"1\"\u003e) hereby give notice that I\/We (\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e) withdraw from my\/our (\u003c\/span\u003e\u003cspan class=\"s7\" data-mce-fragment=\"1\"\u003e) contract of sale of the following goods (\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e)\/for the provision of the following service (*),\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eOrdered on (\u003c\/span\u003e\u003cspan class=\"s7\" data-mce-fragment=\"1\"\u003e)\/received on (\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e),\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eName of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e(*) Delete as appropriate.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eThis form can be included in your return policy to provide customers with an easy way to exercise their right of withdrawal.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e2. Effects of Withdrawal\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract (§ 357 Sect. 1 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eWe will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest (§ 357 Sect. 4 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 13-14 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e3. Return of Goods\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eYou shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired (§ 357 Sect. 6 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eYou will have to bear the direct cost of returning the goods. If the goods are faulty or not as described, we will bear the cost of return (§ 357 Sect. 6 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 14 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e4. Exceptions to the Right of Withdrawal\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eThe right of withdrawal does not apply to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eGoods made to your specifications or clearly personalized (§ 312g Sect. 2 No. 1 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003ePerishable goods (§ 312g Sect. 2 No. 2 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eSealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed (§ 312g Sect. 2 No. 3 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eGoods which are, after delivery, according to their nature, inseparably mixed with other items (§ 312g Sect. 2 No. 4 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 16 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e5. Legal Guarantee\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIn addition to your right of withdrawal, you are entitled to a two-year legal guarantee for new goods. If a product is defective, you can request repair, replacement, or a refund. This guarantee covers defects that were present at the time of delivery (§§ 437, 438 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eDemonstration of Liability\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: Within the first six months, any defect is presumed to have existed at the time of delivery unless we can prove otherwise (§ 477 BGB). After six months, the burden of proof shifts to you to show that the defect was present at the time of delivery.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 5 of Directive 1999\/44\/EC on certain aspects of the sale of consumer goods and associated guarantees\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e6. Faulty Goods\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf a product is faulty, you can return it within 14 days. Please contact our customer service team using the contact form, quoting your name and order number. We may ask for a digital image of the fault along with a clear description of the problem. If the fault cannot be verified via email, you may need to return the item for inspection. We will bear the cost of returning faulty goods (§ 439 Sect. 2 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eDemonstration of Liability\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: You need to provide evidence of the fault, such as photos or a detailed description. If the fault cannot be verified via email, the item may need to be returned for inspection.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 5 of Directive 1999\/44\/EC on certain aspects of the sale of consumer goods and associated guarantees\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e7. Non-Faulty Goods\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eWe cannot accept returns of non-faulty goods that have been personalized or customized specifically for you. For non-personalized goods, you can return them within 14 days of notifying us of the cancellation, and you must pay for the return of the unused product (§ 312g Sect. 2 Nr. 1 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 16 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e8. Cancellation Fees\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you choose to cancel your order after it has been processed but before it has been shipped, a cancellation fee of [insert amount or percentage] will apply. This fee covers the administrative costs associated with processing your order.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eFor personalized or customized items, if the production has already started, a cancellation fee of [insert amount or percentage] will apply to cover the costs of materials and labor.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003ePlease note that once an order has been shipped, it cannot be canceled, but you may still exercise your right of withdrawal as outlined in section 1 (§ 355 Sect. 1 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 16 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003e9. Customer-Damaged Goods\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf the goods are damaged after delivery due to improper use, mishandling, or accidents, the statutory warranty does not apply. We are not responsible for any damages caused by the customer after the goods have been delivered and accepted (§ 434 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eTime of Withdrawal\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: If the goods are damaged after the 14-day withdrawal period, the right of withdrawal no longer applies. However, you may still be entitled to remedies under the legal guarantee if the damage is due to a defect present at the time of delivery (§ 437 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eReturn Declaration\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: If you wish to return damaged goods, you must notify us immediately and provide evidence of the damage, such as photos or a detailed description. If the damage cannot be verified via email, the item may need to be returned for inspection (§ 439 Sect. 2 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eAfter Damaging\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: If the damage is determined to be due to improper use, mishandling, or accidents after delivery, we are not obligated to accept the return or provide a refund. However, we strive to offer assistance where possible and recommend contacting our customer service team to discuss potential solutions (§ 434 BGB).\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 5 of Directive 1999\/44\/EC on certain aspects of the sale of consumer goods and associated guarantees\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cstrong\u003e10. Exchange Policy\u003c\/strong\u003e\u003cbr\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you wish to exchange a product, please contact our customer service team within 14 days of receiving your order. Exchanges are subject to the following conditions:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eThe product must be in its original condition, unused, and in the original packaging.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003ePersonalized or customized items are not eligible for exchange unless they are faulty (§ 312g Sect. 2 Nr. 1 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eYou will be responsible for the shipping costs of returning the item. We will cover the shipping costs for sending the replacement item to you.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 16 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cstrong\u003e11. Cancellation of In-Progress Orders\u003c\/strong\u003e\u003cbr\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you wish to cancel an order that is still in progress, please contact our customer service team as soon as possible. The following conditions apply:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf the order has not yet been shipped, you can cancel it without any fees.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eFor personalized or customized items, if production has already started, a cancellation fee of [insert amount or percentage] will apply to cover the costs of materials and labor (§ 312g Abs. 2 Nr. 1 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eOnce an order has been shipped, it cannot be canceled, but you may still exercise your right of withdrawal as outlined in section 1 (§ 355 Abs. 1 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 16 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cstrong\u003e12. Modification of In-Progress Orders\u003c\/strong\u003e\u003cbr\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you wish to modify an order that is still in progress, please contact our customer service team as soon as possible. The following conditions apply:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eModifications can be requested if the order has not yet been shipped.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eFor personalized or customized items, modifications can only be made if production has not yet started (§ 312g Abs. 2 Nr. 1 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eAny additional costs incurred due to the modification will be communicated to you. You will need to approve these costs before we proceed with the modification.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 16 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cstrong\u003e13. Cancellation of Shipped Orders\u003c\/strong\u003e\u003cbr\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you wish to cancel an order after it has been shipped, you can exercise your right of withdrawal within 14 days of receiving the goods. The following conditions apply:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eYou will have to bear the direct cost of returning the goods. If the goods are faulty or not as described, we will bear the cost of return (§ 357 Sect. 6 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eWe may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest (§ 357 Sect. 4 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 14 of Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cstrong\u003e14. Damaged Goods\u003c\/strong\u003e\u003cbr\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you receive goods that are damaged, please contact our customer service team immediately. The following conditions apply:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eNotify us within 14 days of receiving the damaged goods. Provide your order number and details of the damage, along with any supporting evidence such as photos.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eWe will arrange for the return of the damaged goods at no cost to you.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eUpon receiving the damaged goods, we will inspect them and, if the damage is confirmed, we will offer you a replacement of the same item or a full refund, including any shipping costs (§ 439 Sect. 2 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eDemonstration of Liability\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: You need to provide evidence of the damage, such as photos or a detailed description. If the damage cannot be verified via email, the item may need to be returned for inspection.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=celex:32011L0083\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003eDirective Reference\u003c\/span\u003e\u003cspan class=\"s6\" data-mce-fragment=\"1\"\u003e: Article 5 of Directive 1999\/44\/EC on certain aspects of the sale of consumer goods and associated guarantees\u003c\/span\u003e\u003cspan class=\"s5\" data-mce-fragment=\"1\"\u003e1\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p3\" data-mce-fragment=\"1\"\u003e\n\u003cstrong\u003e15. Return of Used Goods\u003c\/strong\u003e\u003cbr\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you wish to return goods after using them, please note the following conditions:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eGoods must be returned in their original condition (§ 357 Abs. 7 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf the goods show signs of use beyond what is necessary to establish their nature, characteristics, and functioning, you may be liable for any diminished value (§ 357 Abs. 7 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eWe will assess the condition of the returned goods. If the goods are found to be used beyond what is necessary to establish their nature, characteristics, and functioning, we may deduct an amount from your refund to cover the diminished value (§ 357 Abs. 7 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p1\" data-mce-fragment=\"1\"\u003e\u003cstrong\u003e\u003cspan class=\"s1\" data-mce-fragment=\"1\"\u003e16. Return of Digital Goods or Services\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you wish to return digital goods or services, please note the following conditions:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eYou have the right to withdraw from the purchase of digital goods or services within 14 days without giving any reason, provided that the download or streaming has not started (§ 356 Abs. 5 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eThe right of withdrawal does not apply if you have started downloading or streaming the digital content and you agreed to lose your right of withdrawal by starting the performance (§ 356 Abs. 5 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf the digital goods or services are faulty or not as described, you are entitled to request a repair, replacement, or a refund (§ 327u BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eDemonstration of Liability\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: You need to provide evidence that the digital goods or services are faulty or not as described (§ 327u BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/www.europarl.europa.eu\/doceo\/document\/E-9-2020-000477_EN.html\" data-mce-href=\"https:\/\/www.europarl.europa.eu\/doceo\/document\/E-9-2020-000477_EN.html\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s8\" data-mce-fragment=\"1\"\u003eArticle 9 et seg., Article 16(m) Directive 2011\/83\/EU on consumer rights\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s8\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/www.europarl.europa.eu\/doceo\/document\/E-9-2020-000477_EN.html\" data-mce-href=\"https:\/\/www.europarl.europa.eu\/doceo\/document\/E-9-2020-000477_EN.html\" data-mce-fragment=\"1\"\u003eArticle 14, Article 11 Directive 2019\/771 on certain aspects concerning contracts for the supply of digital content and digital services\u003c\/a\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"p1\" data-mce-fragment=\"1\"\u003e\u003cstrong\u003e\u003cspan class=\"s1\" data-mce-fragment=\"1\"\u003e17. Return of Goods After the 14-Day Period\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp class=\"p2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003eIf you wish to return goods after the 14-day withdrawal period, the following conditions apply:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"ul1\" data-mce-fragment=\"1\"\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eLegal Guarantee\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: You are entitled to a two-year legal guarantee for new goods. If a product is defective, you can request repair, replacement, or a refund. This guarantee covers defects that were present at the time of delivery (§§ 437, 438 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003eRepair or Replacement\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: If a defect becomes apparent within the first six months, it is presumed to have existed at the time of delivery unless we can prove otherwise. You can ask for the goods to be repaired or replaced free of charge (§ 477 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\n\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e\u003cspan class=\"s2\" data-mce-fragment=\"1\"\u003ePartial or Full Refund\u003c\/span\u003e\u003cspan class=\"s3\" data-mce-fragment=\"1\"\u003e: If repair or replacement is not possible, you are entitled to a partial or full refund (§§ 437, 438 BGB).\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"li2\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s4\" data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/www.europarl.europa.eu\/doceo\/document\/E-9-2020-000477_EN.html\" data-mce-href=\"https:\/\/www.europarl.europa.eu\/doceo\/document\/E-9-2020-000477_EN.html\" data-mce-fragment=\"1\"\u003e\u003cspan class=\"s8\" data-mce-fragment=\"1\"\u003eArticle 5, Article 11, Article 13 Directive 2019\/771 on certain aspects concerning contracts for the supply of digital content and digital services\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch1\u003e\u003cstrong\u003eIII. Salvatory Clause\u003c\/strong\u003e\u003c\/h1\u003e\n\u003cp\u003eIf any provision of these trade policies is held to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that reflects the original intent of the parties to the extent possible.\u003c\/p\u003e\n\u003c!----\u003e","brand":"MBOSS.US e.K.","offers":[{"title":"Default Title","offer_id":45561440174347,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0587\/8084\/4216\/files\/cebb4c10-2375-4a29-b6c8-2b0a559bdadc.svg?v=1719695960","url":"https:\/\/mboss.us\/as\/products\/mboss-us-return-policy-and-legal-compliance","provider":"MBOSS.US e.K.","version":"1.0","type":"link"}